Privacy Policy

CareBone Privacy Policy

Last Updated: November 23, 2019

This Privacy Policy describes how CareBone USA, Inc.(collectively the “Company”, “we”, “us”) collect and use personal information about you. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Please take a moment to review the terms of our Privacy Policy.

For the purposes of this policy, “personal information” means information that either identifies you on its face, or ties you to other information that, in combination, identifies you. It is possible that third parties may be able to personally identify you by other means, including by associating facially anonymous information about your Internet activity with other records.

If you have questions about this policy or how we treat your personal information, please feel free to contact us at or at CareBone USA, Inc. 4424 Santa Anita Ave, STE 204, El Monte, CA 91731.

Personal Information We Collect

Depending on how we interact with you, we may collect, use, store and transfer different types of personal information about you. This includes:

  • Identity Information: Such as your name and title. We may also collect your birth date or gender, but only when you choose to provide us with that information, such as in a product review or your account settings.
  • Contact Information: Such as your mailing address, billing address, email address, and telephone number(s).
  • Payment Information: Such as credit card, debit card, and other financial payment information.
  • Account Profile Information: Such as your username or similar identifier, account password, purchase/order history, and your interests provided when signing up for your account.
  • Correspondence Information: Including anything you may provide to us in your communications with us, for example your intended or actual use of our products, questions about our products, as well as records of your communications with us.
  • Health Information: Specifically any adverse reaction you might have to one of our dietary supplement products and relevant health information, that you choose to share with us. 
  • Technical Information: Such as your internet protocol (“IP”) address; your web browser software and version; if you arrived at the Services through a link from another website, information about the page you came from; your mobile device identifier and other information about devices you use to access the Services. 
  • Online Activity Information: Such as information about your activity while using the Services, including information we may gather through the use of cookies, web beacons and other similar tools that tell us which pages you choose to view, and queries you make using our “search” function. 
  • Marketing and Communications Information: Such as your preferences in receiving marketing, promotions and sales offers from us and our marketing partners, and photographs containing images of you where you choose to provide us with them as part of a sweepstakes or contest.
Information Collected from Individuals Outside the United States

Our Services are U.S. based and therefore, if you are using the Services from outside the United States, and provide us with personal information, please note that your personal information will be transferred, stored and processed in the United States. This is done either to ensure we are able to provide our services to you, or where not necessary for the provision of our services (such as in the case of providing you with marketing communications), it is done only with your consent. Please note, however, that the data protection laws in the United States may not be as comprehensive as those in your country of residence. We are, however, unable to provide our services without handling your personal information in the United States.

How We Collect Information About You

We collect information from you and about you in different ways.

  • Direct Interactions: We collect most of the personal information about you we use from you directly. For example, you may give us a variety of your Identity Information, Contact Information, Payment Information, Account Profile Information, Health Information, Correspondence Information, and Marketing and Communications Information when you:
    • Create an account on one of our websites;
    • Purchase products from our website or by phone;
    • Contact us with questions or provide feedback about our products;
    • Subscribe to our mailing lists or otherwise agree to receive marketing communications from us; and
    • Enter competitions, promotions or surveys we run from time to time.
  • Automated technologies and interactions: As you interact with our websites, we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, web beacons, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies. 
  • Third parties or publically available sources: We may also collect information about you from third parties and commercially available sources, including from social media providers, data aggregators, and public databases. Please note that we may combine the various types of information we collect about you and use it as described in this Privacy Policy. 
How We Use Your Information

We use your personal information for the following purposes:

  • Contact Us

    We use personal information such as your Contact Information to respond to your questions and comments when you communicate with us through links or pages provided by the Services, such as the “Contact Us” feature.

  • Shopping

    If you purchase products from us, we use personal information, such as your Identity Information, Payment Information, and Contact Information to process your purchase, confirm your order, and deliver the items to you. We also use cookies which are necessary for completing the online check-out process. 

  • Administration: We use personal information to perform business analyses or for other purposes to improve the quality of our business, our Services, and the products we offer. We may also use personal information about you to administer our Services, including to investigate possible violations of and enforce our contracts, including our Terms of Use and any terms and conditions associated with our products and services, and to comply with our legal obligations.
  • Email Newsletters and Promotions: We use personal information about you, including your Contact Information, to send you our newsletters, exclusive offers and promotions, and product news through email, where you have agreed to receive such communications. We also may use personal information about you to administer our promotions. 
  • Surveys, Sweepstakes, and Message Boards: We use personal information about you, including your Identity Information and Contact Information, to enable you to participate in features such as surveys, polls, sweepstakes, and message boards, where you have agreed to this. We may sometimes use a third party service provider to conduct these surveys or sweepstakes; if so, that company will be prohibited from using your personally information for any other purpose.
  • Feedback: We use your personal information, including your Correspondence Information and information you provide to us regarding our products and services, to provide product feedback to our customers in aggregated form through the Services.
  • Fraud and Crime Prevention and Detection: We use your personal information, such as your Identity Information, Contact Information, and Technical Information, to help prevent and detect fraud and other crimes that might be committed using or against our Services. We do this to both protect our legitimate interests in protecting our business assets and comply with our legal obligations.
  • IT Security and Website Operation: We use your personal information, such as your Technical Information, to help us protect our legitimate interests in troubleshooting, testing, maintaining, and protecting our IT systems, including this website.
  • Compliance with Legal and Regulatory Obligations: We use your personal information to comply with our legal and regulatory obligations which arise from time to time. For instance, we may use your Contact Information to alert you if a product is recalled. We may also collect your Health Information to maintain records of adverse reactions to our dietary supplement products when you choose to provide this to us.
  • Other Uses of Information: In addition, we may use your personal information as otherwise described to you at the time of collection with your consent.

Information We Share

Internal Third Parties: We may share your personal information  for legal purposes as well as to send you promotions, sales and offers, and newsletters [that you have indicated interest in]. 

External Third Parties: We will only share your personal information with external third parties in the following limited circumstances:

  • Service Providers

    We may share your personal information with service providers that perform certain functions or services on our behalf in order to fulfill the services you request from us. These include third parties which host our websites, manage databases, perform analyses, send communications for us, process payments on our behalf, ship your orders, provide you with live chat service, or provide certain other components of our websites. We do not authorize service providers to use or disclose the information, except as necessary to perform services on our behalf.

  • Analytics

    We may allow third parties to collect information in order to provide us with analytics. For instance, the Services use analytics tools provided by Google to help us understand how people use the Services. You can learn more about how Google collects and uses information as a part of its tools at

  • Marketing Partners

    We may share your personal information with select marketing partners that we believe would be of interest to you, where you have given us permission to do so. We describe below how you may choose to instruct us not to share personal information about you with our marketing partners.

  • Legal Process: We may disclose your personal information to the extent necessary to respond to subpoenas, court orders, or other legal process in response to a request for cooperation from law enforcement or another government agency, in order to comply with our other legal and regulatory obligations.
  • Protect Our Services and Users: We may disclose your personal information to governmental authorities if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity, or violation of our Terms of Use or other contracts.
  • Transactions: It may sometimes be necessary for the advancement of our legitimate commercial interests to share your personal information with our professional advisers in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. When we do this, we will always take measures to ensure the ongoing protection of your personal information.
  • Other Circumstances: We may also use your personal information in other circumstances, but we will also explain them to you at the point of collection and, where necessary, get your agreement.
We Provide You Choices

You can subscribe to receive marketing offers or solicitations from us through emailing If you prefer not to receive marketing emails from us, please contact us at Please note that these requests may take up to 10 days to be effective.

Please note that your request not to receive unsolicited commercial emails from us will not apply to messages that you request or that are not of a marketing nature. For example, we may contact you concerning any purchases you have made with us even if you opt out of receiving unsolicited commercial messages.

If you have established a user account in connection with one of our Services, you may be able to review and request changes to some information that the Company maintains about you through your account settings or by contacting us at We will respond to your request for access within 30 days. Upon request we will provide you with information about whether we hold any of your personal information.

Data Retention

We will only retain your personal information for as long as necessary (generally 7 years) to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements we are subject to, as well as to resolve disputes, and enforce our agreements.

If you wish to cancel your account or request that we no longer use your information to provide you services contact us at

California Residents

If you are a California resident, you may request, up to one time each year, information about our sharing of personal information about you with third parties for the third parties’ direct marketing purposes. In this regard, our policy is that we will not share personal information about you with third parties for their direct marketing purposes if you instruct us not to do so.

You can tell us your preference or make a request for information about our practices by contacting us at or writing to us at:

CareBone USA, Inc.
4424 Santa Anita Ave, STE 204
El Monte, CA 91731 USA

Third Party Websites

Our Services may provide links to websites operated by third parties for your convenience and information. All of these websites and applications operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices.

How We Protect Personal Information

We maintain reasonable security procedures to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide through our Services. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Among other safeguards, we use Secure Sockets Layer (“SSL”) technology to help protect transmissions over the internet of your payment card data.

Unfortunately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. If you prefer not to transmit your credit card number over the internet, you can contact us using the toll-free number listed on the website from which you want to order. If you have any questions regarding security, you can contact us at

Cookies and Tracking

We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual basis (that is, reports of your own activity) as well as on an aggregated basis (that is, reports of all user activity or of the activity of certain users as a group). 

You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without cookies you may not be able to take full advantage of all the Services features.

We use Local Storage to store content information and preferences. Various browsers may offer their own management tools for removing HTML5. Please note we do not currently support any browser based Do Not Track (DNT) settings or participate in any DNT frameworks, and we do not assign any meaning to any potential DNT track signals you may send or alter any of our data collection or use practices in response to such signals.

If you wish to not have your browsing information used for the purpose of serving you ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Our Services include Social Media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.

Updates to Our Privacy Policy

We reserve the right to modify the Privacy Policy at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date those terms will be effective. We will give you advance notice of any major substantive changes by email where possible, but reserve the right to make such modifications immediately if required. It is your responsibility to check to determine if there have been changes to the Privacy Policy and to review such changes.

Children’s Privacy

Our Services are not directed to persons under the age of 18. We do not knowingly collect personally identifiable information from children under 16. If a parent or guardian becomes aware that his or her child has provided us with such information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 16 has provided us with personal information, we will delete such information from our files.

Health Information: We are required by law to maintain records of our customers who report adverse reactions to our dietary supplement products. We ask for your explicit consent before collecting any information about your health or medical conditions. We will use this information only for the purposes of meeting our regulatory and legal obligations and will not share it with any third parties. You may withdraw your consent at any time by contacting us as described above.

Data Breaches: Please note that we have put in place procedures to deal with any suspected personal data breach. We will notify you and any applicable government authority of a breach where we are legally required to do so.

Marketing and Promotions: If you have indicated that you would like to receive marketing communications from us, we may use your personal information, including your order history, the marketing preferences you tell us about, and the feedback you send us, to build a profile about you and tailor the promotions we send to you. For example, if you sign up to receive promotions from us, and we see you place an order for the same vitamins every month, we may send you special coupons for those vitamins on your birthday. If you have questions about how we use your personal information to tailor the promotions you receive, please contact us at If you would like to change your marketing preferences or would no longer like to receive marketing communications from us, contact us at the email address above.

Data Retention: To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

How to Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by:

CareBone USA, Inc.
4424 Santa Anita Ave, STE 204
El Monte, CA 91731 USA